Tags: camcorder

Blast-factor: Sony Support Insanity

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No means no!

Ever used a Sony product? I have too and can’t say I had any complaints until I encountered my first hardware issue. It seemed like a bullet-proof setup: I’d take the Sony DVD+RW mini-DVD out of my Sony camcorder and put it in my Sony DVD burner and pull off the VOB files. A simple enough process that I had performed many times, but I noticed that I started getting corrupted MPG’s. Perfectly watchable on a forgiving DVD player, but any sort of editting or viewing software would stutter every 13 seconds when viewing the original VOB’s, which are nothing more than MPG2-compressed files. So, not knowing the sheer stupidity I was in for, I called Sony support…

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